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Synthetix

Synthetix

Improving user experience through Datadope's Synthetix

In a global marketing environment in which sales through different company websites are becoming increasingly important, it´s necessary for companies to guarantee the performance of their applications and systems to ensure the best customer experience. This is achieved through synthetic probes, which provide accurate, real-time information.

What is a synthetic probe?

Synthetic probes are automated programs that simulate the behavior of real users when they interact with a system or application. These probes can perform specific tasks, such as sending an HTTP request or completing a web form, and then measure the response time and quality of the response received.

What kind of probes are available to you?

At Datadope we have two types of probes:

Synthetic monitoring with API probes involves the use of automated programs that simulate the interaction of an application with an API, i.e. the application programming interface. These synthetic probes send requests to the API and then measure the response time and quality of the response received. In this way, companies can ensure that their applications integrate correctly with other applications and systems, and that the established service level agreements (SLAs) are met.
On the other hand, synthetic monitoring with browser probes involves the use of automated programs that simulate the behavior of real users when they interact with an application through a web browser. These synthetic probes perform specific actions, such as clicking a button or filling out a form, and then measure the response time and the quality of the response received. In this way, companies can quickly detect any problems in their application across different browsers and devices, and ensure that the user experience is consistent and satisfactory. And if there is an incident, the customer can access a video that allows them to visualize where the probe process has broken down.

What are the benefits of synthetic probes?

By using synthetic probes, companies can quickly detect any problems or failures in their system or application before it affects real users.

This allows companies to:

Tomar medidas proactivas para solucionar el problema y evitar cualquier impacto negativo en la experiencia del usuario.
Además, la monitorización con sondas sintéticas también puede ayudar a las empresas a identificar cuellos de botella o áreas de mejora en sus sistemas y aplicaciones, lo que les permite optimizar su rendimiento y mejorar la satisfacción del usuario.

Display, tracking and resolution

Synthetix will present the results of the probes in a very visual way so you can easily see where the problem lies and solve it quickly, i.e., it will help you to improve your MTTR. This will result in a better customer experience and increased throughput by reducing the downtime of your applications.