-
Sanitas enhances its website and the Mi Sanitas app through the implementation of IOMetrics® Synthetix.
-
The tool enables Sanitas to detect and resolve issues in real time, ensuring a continuous and uninterrupted user experience.
Datadope is proud to announce that Sanitas, a leader in the healthcare sector, has successfully optimized its website and the Mi Sanitas app thanks to IOMETRICS® Synthetix. In an increasingly demanding digital environment, Sanitas needed a robust solution to ensure continuous availability and high quality of its platform. The implementation of IOMETRICS® Synthetix has been crucial in improving operational efficiency and ensuring a flawless user experience.
After a thorough evaluation of options, Sanitas has adopted IOMETRICS® Synthetix, Datadope’s synthetic probe solution. This open-source tool has allowed Sanitas to customize its monitoring to meet specific needs, integrating seamlessly with the existing infrastructure.
Antonio Carrasco, Head of Platform IT/SRE at Sanitas, highlighted: “We needed a monitoring tool that would allow us to detect any issues in real time that could affect our customers. Additionally, this tool had to offer a seamless integration with our infrastructure, and we achieved this with IOMETRICS® Synthetix.”
IOMETRICS® Synthetix has provided Sanitas with precise insights into the performance of its applications through continuous monitoring and the definition of recurring probes via its web portal. The alert system, featuring a traffic light color-coded dashboard, ensures rapid identification and resolution of issues, significantly enhancing the overall performance of the platform.
The tool critically monitors the availability and response time of access to Mi Sanitas, managing failures and ensuring the operability of 90% of the available functions. Additionally, the probes simulate key processes such as booking appointments with specialists and accessing personal records. They also ensure the proper functioning of modules like BluaU and Mi Salud, as well as innovations such as tension measurement through facial recognition.
Sanitas has implemented additional probes to manage downtimes and retention issues, ensuring a frictionless experience in the Mi Sanitas app and across other hospital and dental services.
Antonio Carrasco concludes: “The implementation of IOMETRICS® Synthetix has been a turning point for our online customer service, significantly transforming our monitoring strategy, improving our performance, and, most importantly, ensuring that our users enjoy a seamless and high-quality experience in every interaction.”
