Observability, AIOps and autonomous agents. The new era for the Telco sector
With Datadope, transform your customers’ experience through end-to-end monitoring. Anticipate service degradation and dramatically reduce mean time to resolution (MTTR) with generative AI
What we value most about Datadope is its flexibility and ability to adapt to our business. Telco Xperience has significantly exceeded our expectations, and we have achieved a 54% improvement in customer satisfaction since we started using the solution.
Gastón de Arriba, Director of Network and IT Operations at Vodafone Australia (TPG Telecom Group).
What will you achieve with Datadope?
Reduce alert redundancy
by up to 80%
Automate up to 50%
of operational triage
Reduce incident resolution time (MTTR) by 80%
Improve website availability by up to 69%
Success stories
Vodafone Australia: how to increase customer satisfaction by 54% by transforming the operating model.
Discover how the transition from a traditional monitoring approach to a service-centric observability strategy enabled Vodafone Australia to dramatically reduce alert noise and accelerate incident resolution. This operational transformation not only improved team efficiency but also had a direct impact on the customer experience, delivering a significant improvement in users’ perception of service quality.
From uncertainty to complete control: how to discover up to 98% of network assets.
Following rapid growth through acquisitions, a major telecommunications operator faced the challenge of managing multiple disconnected infrastructures. Thanks to the unattended Discovery solution from IOMETRICS® Discovery, they were able to automatically identify and centralise 98% of their technology assets, eliminating security blind spots and ensuring the stability of critical services from day one.
Datadope is at the forefront of the market. Datadope’s approach is based on the premise of extracting value from infrastructure, application and business data. Customers are beginning to view these products less as monitoring solutions and more as data lakes for operational telemetry and other data, upon which advanced analytics and AI are applied to generate insights.
Datadope strengthens its leadership:
Recognised by IDC in 8 Observability and AIOps categories
Use cases
Optimising the WiFi experience for Telco customers.
Transform home network management. We analyse thousands of metrics extracted directly from end-customer equipment to obtain a real view of perceived service quality.
IOMETRICS® Telco Xperience detects patterns, interference and performance issues in real time. Proactively reduce incidents and support tickets. Increase customer loyalty through a more stable and optimised connection.
Uninterrupted performance: detect, analyse and resolve incidents before they impact your customers.
With APM, monitor every application transaction in real time to identify bottlenecks and errors instantly. By providing complete visibility from code to user experience, it optimises resources, accelerates problem resolution and ensures maximum availability of critical services.
From complex data to clear decisions: visualise business impact in real time.
Visualise metrics through intuitive executive dashboards. Instantly access revenue trends, critical KPIs and SLAs. Interpret the health of your organisation in real time and make strategic decisions based on data without relying on complex technical reports.
Fast and accurate incident resolution: uncover the root cause.
Reduce mean time to resolution (MTTR) by up to 80%. Automatically identify the exact source of issues.
Using topology analysis and machine learning, we correlate interdependent events to eliminate false positives and prevent recurring failures. Stabilise your services and reduce operating costs.
