Flexxible is a Spanish company founded in 2008, pioneering technological solutions for both physical and virtual devices with its workplace management and monitoring solution.
Flexxible redefines how companies manage their device fleets, both physical and virtual, focusing on Digital Employee Experience (DEX), operations, remote assistance, self-remediation, and, in general, providing a centralized platform for managing resources available to users.
Some of the benefits of Flexxible’s solution include:
- A simple interface with a high level of usability, configurable according to the operator’s needs.
- Immediate access to detailed information on various devices and user sessions.
- One-click problem resolution or automated remediation without human intervention, thanks to self-remediation mechanisms provided by the tool itself or developed by technicians.
- Remote access to the user’s workstation for incident resolution, even allowing unattended configuration for devices without active sessions.
- Personalized alerts and communications on an individual, group, or organizational level to inform users immediately of potential service and/or application incidents.
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“Flexxible’s solution is an essential tool for organizations seeking visibility over their device fleets, IT automation, proactive support, and the best user experience, all with excellent service and customer care.”
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Sergio Monge
CEO of Datadope
Searching for a Monitoring Solution for Flexxible’s SaaS Platform
Flexxible provides a SaaS (Software as a Service) solution with a 99.99% service level for its customers.
The monitoring solution to be adopted had to scale alongside the components involved in delivering the Flexxible SaaS service. At the same time, it needed to centrally monitor all end-to-end components, not only from an infrastructure perspective but also from a service perspective.
Additionally, all identified and classified incidents had to be delivered to the support team for efficient handling and resolution.
Had Flexxible continued using its existing monitoring solution, achieving its growth and reliability objectives would have been at risk, as the previous solution did not guarantee the required scalability and agility for the new operational landscape.
Real Monitoring with IOMETRICS® by Datadope
After analyzing different providers, Flexxible chose Datadope. To meet its needs, it opted to implement a monitoring platform based on the deployment of Zabbix. By installing agents on infrastructure elements where possible, the system collects key metrics that form the basis of monitoring and generates custom indicators for service measurement.
Additionally, ServiceNow was integrated—Flexxible’s support team’s ticketing system—with automated incident escalation.
Lastly, an Ansible Automation Platform was deployed, allowing Flexxible to automate self-remediation actions as needed.-
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“The ability to scale efficiently and ensure 99.99% availability of the Flexxible solution has been crucial for Flexxible and our customers.
Thanks to a scalable monitoring solution implemented with Datadope’s support, Flexxible has achieved full observability of all platform components, ensuring proactive operations, continuous solution improvements, and automation of new customer onboarding processes.”
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Daniel Zurdo
COO of Flexxible
